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Concierge Support

World class service team ready to support you 24/7

How can we help?

Existing Customers

Please contact your concierge manager via the Luup Platform

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New Customers

Please contact us here and we’ll be in touch as soon as possible

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Top class service and support

LUUP’s payment capabilities are overlaid with our strong customer centric service teams to provide a best in class white-glove experience to our Merchants during the entire contractual period.

We offer support via the following standard communication channels:

We support many languages

Languages currently supported for email, chat & phone are as follows, with new languages added regularly based on client need:

English: 24/7 365
Chinese (Mandarin): 8.00-18.00 PHT Monday – Friday
German: 8.00 Till 18.00 CET Monday – Friday
Italian: 8.00 Till 18.00 CET Monday – Friday
French: 8.00 Till 18.00 CET Monday – Friday
Spanish: 8.00 Till 18.00 CET Monday – Friday

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Ready to get started? Get in touch, or create an account online.