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Concierge Support

World class service team ready to support you 24/7

How can we help?

Existing Customers

Please contact your concierge manager via the Luup Platform

Login to Luup

New Customers

Please contact us here and we’ll be in touch as soon as possible

Contact us

Top class service and support

LUUP’s payment capabilities are overlaid with our strong customer centric service teams to provide a best in class white-glove experience to our Merchants during the entire contractual period.

We offer support via the following standard communication channels:

We support many languages

Languages currently supported for email, chat & phone are as follows, with new languages added regularly based on client need:

English: 24/7 365
Chinese (Mandarin): 8.00-18.00 PHT Monday – Friday
German: 8.00 Till 18.00 CET Monday – Friday
Italian: 8.00 Till 18.00 CET Monday – Friday
French: 8.00 Till 18.00 CET Monday – Friday
Spanish: 8.00 Till 18.00 CET Monday – Friday

Spend more time building your business

Ready to get started? Get in touch, or create an account online.