Privacy Policy

INTRODUCTION
Luup is the brand name of Luup Solutions AS' payment solution. Luup Solutions AS is a Norwegian limited liability company, incorporated under the laws of Norway, company registration number 981 689 526, company address 20 Albert Embankment, Hampton House, London SE1 7TJ, England.

We will during the course of offering and delivering our services be gathering, storing and processing certain information about you and/or your business. We take your privacy issues very seriously and will in no way act, or attempt to act, in any way that may jeopardize the secrecy of your private information. We have therefore instituted an office of privacy in strict accordance with the Norwegian Data Protection Agency and approved by them in accordance with applicable national and international rules and regulations. The approval by the Norwegian Data Protection Agency gives us the right to use the logo of the Privacy Ombudsman on our website.

If you should have any questions or comments with regard to our Privacy Policies we ask that you contact us here.

1. THIRD PARTY WEBSITES
Some pages on our website include links to third party websites. These sites are governed by their own privacy statements. We are in no way responsible for third party websites including but not limited to their privacy policies. Users submitting information to or through these third party websites should review the privacy statement of these sites before providing them with personal information.

2. NOTIFICATION OF CHANGES
We may change our Privacy Policies from time to time to be compliant with changes in legal or regulatory requirements, as we add new features and new services to Luup or incorporate suggestions from our users. We will post any changes or amendments to our Privacy Policy. Any changes or amendments made will be effective 14 (fourteen) days after posting on our website.

3. WHAT KIND OF INFORMATION DO WE COLLECT
For the purpose of registering a Luup account you will have to provide us certain information like your mobile phone number, your e-mail address, name, username, answer some questions, and choose a password. If you want to fund your Luup account or withdraw funds you need to register a credit or debit card and bank account, and provide us with your card and banking details.

For the purpose of verifying that you are who you claim to be and to comply with anti-money laundering and anti-terrorist financing we will conduct various checks on the information you have provided to us. We might also gather additional information about you in order to verify the information you have provided. In some instances we will do the check ourselves and in other instances we may elicit the help of an outside third party to do the check. Such outside third party may be card authorization and fraud screening partners.

If youre a merchant we will do a thorough background check with Companies House and in some instances with other third parties such as CreditSafe for credit reports. We may also ask you for certified copies of ID.

If you should want to contact us through our customer support centre we may store your enquiries and the answer we provide for reporting purposes. Our reports will only be used internally in order to improve our service.

WE ASK THAT YOU NEVER GIVE YOUR NAME, ADDRESS, USERNAME, PASSWORD, PIN, CREDIT OR DEBIT CARD INFORMATION, BANK ACCOUNT INFORMATION OR Luup ACCOUNT INFORMATION TO ANYONE INCLUDING OUR CUSTOMER SUPPORT (EXCEPT WHEN YOU REGISTER).

In order to conduct a transaction you will need to supply your mobile telephone number, and/or your user name, and/or your payment reference number to the recipient. Your personal information will be stored at the recipients personal page on his/her secure page on www.luup.com the same way as your bank account statement will list all transactions going into your bank account and out from it.

Your transaction data will be stored for a minimum of 5 (five) years to comply with rules and obligations applicable to us.

4. WHAT DO WE USE THE INFORMATION FOR
There are several reasons for why we collect, process and store your personal information. Some of the information we need in order to give you a Luup account when you register for one. Others we need in order to do an identity check on you to comply with applicable rules and regulation. We will use your personal information for the following purposes:
a) To complete your registration and adding of funding source;
b) To conduct background check and ID verification;
c) To make statistics and reports for internal use in order to improve our service, improve our product and for marketing purposes;
d) For transactional purposes; and
e) To combat money laundering, fraud and terrorist financing;

5. DISCLOSURE
We will not disclose your information to any outside third party except in the circumstances mentioned below:
a) In cases of fraud, money laundering, financing of terrorist activities or other criminal acts, or if we have grounds to believe such criminal activities is taking place, we will notify the Authorities and hand over any relevant information they might require. We might also use third parties to conduct checks to see whether such criminal activities are taking place;
b) If requested so by a competent Court of Law or Government bodies;
c) If we are merged or acquired by another company. If this happens, the successor company would have access to the information maintained by Contopronto, including your account information;
d) We share your information with our parent, subsidiaries and joint ventures to help coordinate the services we provide to you, enforce our terms and conditions, and promote trust and safety; and
e) On request disclose your information to your legal representative such as a holder of power of attorney, to your legal guardian and parents if you are underage;

6. STORING
Your information will be stored, processed and transmitted on computers situated in Norway in a safe, confidential and secure environment in accordance with applicable national and European Community rules and regulations. Information stored and processed for the purpose of customer support will be done in a safe, confidential and secure environment on computers in the United States.

7. TRANSFER OF DATA TO OTHER COUNTRIES
Depending on our business partners we might transfer, store and process your information in other countries than those mentioned above.

8. WEB SITE TRAFFIC
Whenever you access our website we have the possibility of automatically receiving the web address of the site that you came from or are going to. We may also collect information on which pages of our website you visit while you are on our website, the type of browser you use and the times you access our website. We may use this information to better understand our customers' preferences and to manage the load on our servers, so as to improve our service and your user experience. We will never track the websites that you visit before or after you leave the Luup website.

9. COOKIES
Cookies are small files of data that reside on your computer. When you choose one of the flags on our website representing the country of your residence, a cookie will be attached to your computer remembering what flag you chose last time and immediately go to that part of our website.

© Luup Solutions AS